OUR POLICY
Cancelation and Refund
• We reserve the right to charge a 50% penalty for cancellation.
• Cancellations made within 2 hours of the scheduled service will result in forfeiture of the deposit or fare paid.
• We reserve the right to close booking windows past a certain hour.
• If we have already commenced the trip to pick you up and you cancel, you will forfeit the deposit or entire fare. Refunds will not be provided in such cases
• No-shows will be charged the full fare.
• Refunds, if applicable, will be processed based on the cancellation policy.
• We reserve the right to cancel services at our discretion. In the event of a cancellation initiated by us, a full refund will be issued to the original payment method provided at the time of booking.
• All refunds will be processed either to the original payment method or mailed as a check. For check payments, clients acknowledge that we are not responsible for any issues related to the US Postal Service. Clients must provide a correct mailing address, and any discrepancies or issues with mail delivery are beyond our control.
Service Hours
• Our services are available 24/7
• While we offer 24/7 service, guaranteeing availability is contingent upon scheduling in advance.
• While we are 24 hours, last minute service may be limited between the hours of 2:00 AM-8:00 AM
• Clients must schedule services in advance to ensure the availability of our 24/7 offerings.
• Last-minute requests for 24/7 service are subject to availability and may incur additional fees.
Surcharge Information*
• For reservations made between 2am and 8 am, a last min guarantee surcharge may apply. This surcharge is designed to ensure the availability of our services during late-night hours and will be clearly communicated at the time of booking. The details of the surcharge will be communicated during the booking process.
• If you are late, and we have to wait more than a ten minute grace period, a fee will be assessed (10-30 minutes = $35) (30-60 minutes = $75)
• If outside our regular service area, we reserve the right to charge an additional fee if outside our regular service area. Payment must be collected before we can send a driver.
• A surcharge may apply for services on and around holidays.
• A surcharge may be applied during peak traffic hours to compensate for increased time.
• A surcharge may be applicable for groups of 4 or more passengers.
• We reserve the right to charge additional fees based on specific conditions such as time of day, holidays, or traffic conditions. Fees will be communicated clearly at the time of booking, providing transparency regarding any additional charges that may apply.
*Our commitment to transparent pricing includes a “No Surge Pricing” policy. If we transport you to a destination for a specified fare, rest assured that the return journey to your origin will be offered at the same agreed-upon price.
Pricing and Payment Terms
• Pricing for our services will be clearly communicated at the time of booking.
• A payment or deposit, as determined at the driver’s discretion, will be required based on multiple factors, including but not limited to, time of day, group size, holidays, traffic conditions, and day of the week.
• Clients will be informed of the specific payment terms during the booking process.
• Pricing for our services will be clearly communicated at the time of booking.
• If you change destinations, we reserve the right to charge a change fee.
• We reserve the right to cancel and refund you if the cabin is too far out.
• If you book online for the wrong fare type, in which your intended location is farther out, we reserve the right to collect the additional fare difference.
Shuttle
• Delays due to unforeseen traffic conditions are possible.
• While we strive to adhere to schedules, we appreciate your understanding in the event of unavoidable delays.
• We reserve the right to substitute the booked vehicle with an equivalent or upgraded model in case of unforeseen circumstances.
• Additional stops during the journey may incur extra charges. Please specify any additional stops at the time of booking.
• Clients are expected to maintain cleanliness within the vehicle.
• Our drivers provide professional and courteous service & any inappropriate, rude or aggressive behavior towards the driver may result in immediate termination of the service without refund.
• We are not liable for any failure or delay in providing services due to circumstances beyond our control, such as natural disasters, strikes, or government regulations and restrictions
• While we aim to provide five-star service with punctuality as a priority, it is important to note that unforeseen traffic conditions may impact our arrival time.
• We explicitly state that we are not responsible for delays caused by traffic conditions, and clients should consider this when planning their journeys, especially when time-sensitive, such as catching a flight.
• Fees will be charged for any incidents of vomiting in the vehicles or damage to the van.
• Clients are fully responsible for any fees and costs associated with the cleaning and repairing of the vehicles, resulting from any damage or incidents during the course of the service resulting from such occurrences.
*Disclaimer:*
• We are not affiliated with Uber or Lyft. As a private company, we operate independently and are governed by our own policies. Clients are kindly reminded that our services and policies may differ from those of other ride-sharing platforms. We encourage clients to familiarize themselves with our specific terms and conditions outlined in this policy document. By engaging our services, clients acknowledge and agree to adhere to these policies. We reserve the right to update and change these policies as necessary with out notice and at our discretion.
Excursion Disclaimer*
*By boarding our shuttle, you hereby consent to the recording of your image and/or voice for future marketing promotions. These recordings may be used in various media, including but not limited to our online social media platforms and marketing materials.
We emphasize that the excursions and overall experience are shaped by our subjective viewpoint. This means that our unique approach influences the crafting of memorable journeys. While we strive for excellence, individual interpretations and preferences may vary. We appreciate your understanding and flexibility, recognizing that our perspective contributes to the distinctive character of each excursion.
Our commitment to excellence, shaped by our commitment to providing exceptional experiences lent to creating these excursions itineraries. While we strive for excellence and aim to create memorable journeys, individual experiences may vary.
We retain the right to modify itineraries based on various factors, including weather conditions and visibility, timing adjustments, operational requirements, business partnerships, business closures, availability, overcrowding, or unforeseen circumstances, etc. Our subjective viewpoint guides these decisions as we endeavor to offer diverse and enriching experiences. As we cater to evolving interests, our excursion selection is subject to change and may be different the next time you are in the area.
By participating in our excursions, you acknowledge and consent to being recorded, including audio and video recordings, which we reserve the right to use for promotional and documentation purposes. It’s important to note that while we strive for 5 star service we can not guarantee universal satisfaction, and we appreciate your understanding and flexibility in such situations. We value your support of our small business and strive to balance safety, satisfaction, and the unique character of each journey.
We retain the right to modify itineraries based on various factors, including weather conditions, visibility timing adjustments, operational requirements, business partnerships, business closures, availability, overcrowding, or unforeseen circumstances, etc. Additionally, Stops presented may be substituted or eliminated due to unforeseen circumstances, as outlined above.
As we aim to provide diverse experiences tailored to evolving interests, our excursion selection is subject to change over time. Stops presented may be substituted or eliminated due to unforeseen circumstances, as outlined above.
Moreover, we want to emphasize that we assume no liability for harm, injury, damage, loss, or inconvenience during the excursion. This includes issues arising from interactions with vendors, venues, or locations visited. By choosing to embark on this adventure, you willingly assume all responsibility and liability. While prioritizing safety, we encourage responsible engagement, following guidelines provided by our team and the staff of the vendors at the stops.
We are not responsible for acts of God, weather conditions, visibility issues, traffic conditions, or any other external factors beyond our control. While we strive to provide reliable services, unforeseen circumstances may impact our ability to adhere to schedules. Your understanding in such situations is appreciated. We prioritize your safety while striving for a 5-star experience.
Your understanding and flexibility are appreciated, and we thank you for supporting our small business.