Smoky Bear Shuttle Terms of Service

Company refers to Smoky Bear Shuttle, Pinyan Inc., their affiliates, contractors, drivers, agents, representatives, employees, successors, and assigns.

Customer refers to the individual making the reservation and all passengers traveling under that reservation.

Reservations are not guaranteed until payment has been received and accepted by the Company.

The Company reserves the right to refuse, decline, modify, cancel, or terminate any reservation at its sole discretion.

All pricing, schedules, vehicle assignments, routes, and services are subject to change.

Payment may be required in full at the time of booking.

Customers agree to pay all applicable fees, taxes, tolls, parking charges, waiting fees, cleaning fees, damage fees, collection costs, attorney fees, and court costs associated with their reservation.

Returned payments, declined transactions, chargebacks, or disputed payments may result in cancellation of service and collection efforts.

ALL SALES ARE FINAL

All reservations are considered final upon booking.

No refunds shall be issued for:

• Customer cancellations
• Missed flights
• Airline delays
• Airline cancellations
• Traffic delays
• Weather conditions
• Schedule changes
• Early departures
• Failure to appear
• Incorrect information provided by the customer
• Changes in travel plans

Certain exceptions may be offered by the Company on a case-by-case basis. If approved by the Company, a credit toward a future service or reservation may be issued. Any credit issued by the Company shall be entirely at the Company's sole discretion, may be subject to expiration dates and restrictions, and shall not constitute a waiver, modification, or abandonment of this All Sales Are Final Policy or any other provision contained within these Terms and Conditions.

Customers selecting Standard (Shared) Service acknowledge and agree that this is a non-private transportation service.

To accommodate all guests and maximize vehicle efficiency, Smoky Bear Shuttle reserves the right to adjust pickup and departure times, routes, vehicle assignments, schedules, and passenger groupings as necessary.

By booking Standard (Shared) Service, customers understand and agree that their scheduled pickup time may be moved earlier or later based on operational requirements, passenger demand, routing efficiency, traffic conditions, weather conditions, flight schedules, vehicle availability, or other Company needs.

Customers selecting Standard (Shared) Service acknowledge and agree that flexibility in scheduling is a condition of receiving discounted shared transportation rates. Customers may be required to adjust their pickup or departure time to accommodate operational and scheduling requirements.

If a customer declines or refuses a schedule adjustment requested by the Company, the customer must upgrade to an available Private Transportation Service and pay any applicable upgrade fees in order to retain their originally requested pickup time. If the customer declines both the requested schedule adjustment and the available Private Transportation upgrade, the Company reserves the right to cancel or decline service without refund, credit, or compensation, as the customer is unable or unwilling to utilize the Standard (Shared) Service purchased.

Additional passengers may be added to the vehicle, additional stops may occur, and vehicle assignments may be changed without notice based on operational needs.

No refunds, credits, discounts, or compensation shall be issued due to schedule adjustments, additional stops, routing changes, vehicle substitutions, or other modifications associated with Standard (Shared) Service.

Customers requiring a guaranteed pickup time, dedicated vehicle, or private transportation experience should select a Private Transportation Service.

No refunds, credits, discounts, compensation, or partial refunds shall be issued due to schedule adjustments, routing changes, vehicle substitutions, or operational modifications associated with Standard Service.

Private Transportation includes a dedicated vehicle reserved exclusively for the customer and their party.

No unrelated passengers will be transported in the vehicle.

While the Company will make reasonable efforts to arrive at the scheduled pickup time, actual arrival times may vary due to traffic, accidents, weather, airport conditions, road closures, mechanical failures, or circumstances beyond the Company's control.

To ensure efficient operations and accommodate all scheduled passengers, Smoky Bear Shuttle utilizes a pickup window for all reservations.

Customers acknowledge and agree that the Company's vehicle may arrive up to fifteen (15) minutes before or fifteen (15) minutes after the scheduled pickup time. Customers are required to be ready for pickup at the beginning of the pickup window.

For example, a reservation scheduled for 10:00 AM may result in vehicle arrival anytime between 9:45 AM and 10:15 AM.

Customers must be prepared to board immediately upon vehicle arrival. Failure to be ready may result in waiting fees, delays, rescheduling, cancellation, or classification as a no-show.

The Company's pickup window shall not be considered a late arrival and shall not constitute grounds for refunds, credits, discounts, compensation, or cancellation of service.

Hourly service begins at the scheduled pickup time and continues until the customer releases the vehicle.

Additional time beyond the reserved period will be billed at the applicable hourly rate.

Minimum hourly requirements may apply.

Customers are responsible for providing accurate:

• Flight information
• Pickup information
• Contact information

Customers are responsible for notifying the Company of flight changes.

The Company is not responsible for missed flights, missed connections, airline delays, airline cancellations, TSA delays, airport congestion, or airport operational issues.

The Company recommends arriving at the airport:

• At least 2 hours prior to domestic departures
• At least 3 hours prior to international departures

Customers not ready at the scheduled pickup time may be subject to waiting fees.

Standard waiting fees include:

• 10–30 minutes: $35
• 30–60 minutes: $75
• Over 60 minutes: Additional charges may apply

Passengers who fail to appear, cannot be contacted, refuse pickup, or are not ready within the applicable waiting period may be considered a no-show.

No-shows are not eligible for refunds, credits, or compensation.

Passengers shall conduct themselves in a safe and respectful manner at all times.

The following may result in immediate termination of service without refund:

• Excessive intoxication
• Illegal drug use
• Harassment
• Verbal abuse
• Threatening behavior
• Physical violence
• Destruction of property
• Unsafe conduct
• Refusal to follow driver instructions

The Company reserves the right to refuse or terminate service without refund for any reason including but not limited to:

• Safety concerns
• Intoxication
• Threatening conduct
• Illegal activity
• Policy violations
• Conditions placing passengers, drivers, vehicles, or the public at risk

The Company may also refuse future reservations or service.

Passengers consuming alcohol must be at least twenty-one (21) years of age and comply with all applicable laws.

The Company does not monitor or control alcohol consumption and shall not be liable for injuries, damages, claims, losses, or expenses arising from alcohol consumption before, during, or after transportation.

Passengers voluntarily assume all risks associated with alcohol consumption.

The booking customer is responsible for the actions of all passengers in their party.

A minimum cleaning fee of $250 shall apply for:

• Vomit
• Bodily fluids
• Excessive spills
• Excessive trash
• Smoke damage
• Upholstery damage
• Interior damage
• Exterior damage

Actual repair or cleaning costs may exceed the minimum fee.

Parents and guardians are solely responsible for determining whether a child restraint system is required.

Unless otherwise agreed in writing, customers are responsible for providing and installing any legally required child safety seat.

The Company assumes no responsibility for improper installation or use.

The Company is not responsible for items left in vehicles.

Recovered items may be returned at the customer's expense.

Unclaimed property may be discarded, donated, or otherwise disposed of after thirty (30) days.

While Smoky Bear Shuttle makes every reasonable effort to operate on schedule, customers acknowledge that transportation services are subject to circumstances beyond the Company's control.

The Company shall not be liable for delays, schedule changes, interruptions, missed pickups, missed flights, missed events, service disruptions, or cancellations resulting from:

• Traffic congestion
• Road construction
• Vehicle accidents
• Road closures
• Airport congestion
• Airline delays or cancellations
• Severe weather
• Flooding
• Snow or ice conditions
• Wildfires
• Natural disasters
• Acts of God
• Government actions
• Public emergencies
• Civil disturbances
• Power outages
• Mechanical failures
• Labor disputes
• Acts or omissions of third parties
• Any other event beyond the Company's reasonable control

Estimated travel times and pickup times are estimates only and are not guarantees.

No refunds, credits, discounts, compensation, reimbursement, or consequential damages shall be owed for delays or service disruptions caused by circumstances beyond the Company's reasonable control.

Passengers acknowledge and consent to audio, video, dash camera, security camera, and photographic recordings that may occur for:

• Safety
• Security
• Driver protection
• Training
• Insurance purposes
• Marketing purposes

Such recordings may be used by the Company and its affiliates.

Smoky Bear Shuttle and Pinyan Inc. respect your privacy and are committed to protecting your personal information.

The Company may collect information including:

• Name
• Address
• Telephone number
• Email address
• Flight information
• Reservation information
• Payment information
• Communications with our staff

Information may be used for reservations, customer support, safety, security, fraud prevention, legal compliance, business operations, and marketing communications.

The Company does not sell customer personal information.

By using our website or services, customers consent to the collection, use, storage, and disclosure of information as described herein.

The Company's website may utilize cookies, analytics tools, advertising pixels, and similar technologies to improve website functionality, marketing effectiveness, security, and customer experience.

By using the website, customers consent to the use of these technologies.

By providing a telephone number, email address, or other contact information, customers expressly consent to receive communications from Smoky Bear Shuttle and Pinyan Inc.

Communications may include:

• Reservation confirmations
• Pickup instructions
• Schedule changes
• Billing notices
• Customer service communications
• Promotional offers

Message and data rates may apply.

Electronic communications shall satisfy any legal requirement that communications be provided in writing.

The Company may coordinate transportation involving airports, hotels, venues, attractions, vendors, contractors, and other third parties.

The Company is not responsible for the acts, omissions, policies, delays, schedules, injuries, losses, or damages caused by third parties.

To the fullest extent permitted by law, the Company's liability shall not exceed the amount paid for the reservation.

Under no circumstances shall the Company be liable for indirect, incidental, special, consequential, or punitive damages including missed flights, missed events, lost profits, hotel expenses, lodging expenses, or emotional distress.

Customers agree to defend, indemnify, and hold harmless Smoky Bear Shuttle, Pinyan Inc., their officers, directors, employees, contractors, drivers, affiliates, agents, successors, and assigns from any claims, damages, liabilities, losses, costs, expenses, or attorney fees arising from the customer's use of the Company's services or violation of these Terms.

Customers agree not to initiate chargebacks, payment reversals, or payment disputes for services provided in accordance with these Terms.

The Company reserves the right to pursue collection efforts, legal action, and recovery of all associated costs, fees, attorney fees, court costs, and collection expenses.

These Terms shall be governed by the laws of the State of Tennessee.

Any dispute arising from or relating to these Terms or the Company's services shall be exclusively brought in the courts located in Sevier County, Tennessee.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By booking, paying for, riding in, participating in, or otherwise utilizing any service offered by Smoky Bear Shuttle or Pinyan Inc., the customer acknowledges that they have read, understood, and agree to be bound by these Terms of Service, Reservation Policies, Conditions of Service, and all related policies.